tvajee Frequently Asked Questions

tvajee requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driver's licence are all accepted. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. KYC is typically completed within 24 hours of document submission.

A tvajee account may be temporarily locked after multiple failed login attempts, a failed KYC check, or a security flag triggered by our fraud detection system. To unlock your account, contact the tvajee support team at [email protected] with your registered username and a brief description of the issue. Most account lock cases are resolved within a few hours.

No. tvajee strictly enforces a one-account-per-player policy. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any outstanding balances. If you have lost access to your original account, contact support rather than creating a new one.

To permanently close your tvajee account, email [email protected] from your registered email address and request account closure. Before closure, any remaining balance will be withdrawn to your registered payment method, subject to the standard KYC checks. If you are closing your account for responsible gaming reasons, consider requesting self-exclusion instead — see the Responsible Gaming page for details.

To deposit via bKash on tvajee, log in to your account, navigate to the Cashier section, select bKash as your payment method, enter the deposit amount, and follow the on-screen instructions. You will be prompted to complete the payment via your bKash app or USSD menu. The transaction is confirmed instantly and your tvajee balance is credited within a few seconds of payment approval.

tvajee bKash deposits are credited instantly in the vast majority of cases — typically within 5 to 30 seconds of successful payment confirmation. In rare cases where there is a temporary network delay between bKash and tvajee's payment processor, the deposit may take up to 10 minutes. If your balance has not updated after 15 minutes, contact support with your bKash transaction ID.

The minimum deposit amount on tvajee is ৳200 BDT for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit for standard accounts, though high-value deposits above a certain threshold may trigger an additional identity verification step as part of tvajee's AML compliance procedures.

To withdraw to Nagad, go to the Cashier in your tvajee account, select Withdraw, choose Nagad as the method, enter your Nagad mobile number and the amount you wish to withdraw, then confirm. Withdrawals are processed by the tvajee finance team during business hours (BST, UTC+6) and are typically completed within 1 to 4 hours. Make sure your account KYC is fully verified before your first withdrawal.

The minimum withdrawal on tvajee is ৳500 BDT. Withdrawal requests below this threshold will not be processed. There is no daily maximum withdrawal limit for verified accounts under standard conditions, though tvajee reserves the right to apply additional checks on unusually large withdrawal requests in accordance with its AML policy.

tvajee does not charge any platform-side fee on standard deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges in accordance with their standard fee schedule. These charges are applied by the MFS provider, not by tvajee, and are outside tvajee's control.

To bet on BPL (Bangladesh Premier League) matches on tvajee, navigate to the Cricket section from the main menu, find the upcoming BPL fixture you want to bet on, and select your market — match winner, top batsman, total runs, and more. Add your selection to the bet slip, enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is also available during active matches.

tvajee offers an extensive range of cricket betting markets for major tournaments including the T20 World Cup and IPL. Available markets typically include match winner, series winner, top run scorer, top wicket taker, total sixes, first wicket method, player performance specials, and live in-play over-by-over betting. Market availability may vary depending on the specific fixture and tournament stage.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96.5% RTP will, in theory, return ৳96.50 for every ৳100 wagered over millions of rounds. tvajee features high-RTP slots from providers such as Pragmatic Play, NetEnt, and Microgaming — the RTP for each game is displayed in the game information panel.

All games on tvajee use certified Random Number Generator (RNG) technology supplied by globally recognised studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are independently audited for fairness by third-party testing laboratories. tvajee does not modify game outcomes. Live casino games are streamed in real time with physical cards and wheels, providing full transparency.

Yes. tvajee is fully optimised for mobile play and works on all modern smartphones and tablets running Android or iOS. No app download is required — the entire tvajee platform, including slots, live casino, and cricket betting, is accessible via your mobile browser. The responsive design adjusts automatically to your screen size for a smooth experience on smaller displays.

tvajee offers a welcome bonus to new players on their first deposit. The specific bonus amount and match percentage are displayed on the promotions page at the time of your registration. To claim the bonus, make a qualifying deposit of at least the stated minimum and opt in via the cashier or promotions section. The bonus is credited to your account after the deposit clears and is subject to the wagering requirements described in the bonus terms.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the bonus or any winnings derived from it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Full terms are listed on the individual bonus page.

Yes. Most tvajee bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the validity window, the bonus and any associated winnings are forfeited. The exact expiry date for any active bonus is displayed in the My Bonuses section of your tvajee account.

Yes. tvajee operates a tiered VIP loyalty programme that rewards consistent players with progressively better benefits. As you accumulate activity points through real-money wagering, you advance through VIP tiers — unlocking benefits such as higher withdrawal limits, dedicated account managers, exclusive deposit bonuses, cashback offers, and priority customer support. Contact the tvajee support team to learn more about the current VIP tier structure.

tvajee operates as an offshore platform and uses industry-standard SSL encryption to protect all data transmitted between your device and its servers. Player funds are held in segregated accounts, and all financial transactions are processed through regulated payment partners including bKash and Nagad. tvajee does not store full payment credentials on its servers. As with any offshore gambling platform, users are responsible for understanding the applicable laws in their jurisdiction.

tvajee operates as an offshore online casino and sports betting platform. Online gambling occupies a legally complex space in Bangladesh, and tvajee does not make specific legal representations on behalf of its users. Players are solely responsible for ensuring their participation in online gambling complies with the laws of their local jurisdiction. tvajee recommends that users review applicable local regulations before registering.

tvajee uses TLS 1.3 encryption for all data in transit, encrypts sensitive data fields at rest, and applies strict role-based access controls limiting staff access to personal data on a need-to-know basis. Automated monitoring systems scan for suspicious access patterns around the clock. tvajee never shares your personal or financial data with third parties except as required to process transactions or comply with legal obligations, as detailed in the Privacy Policy.

To self-exclude, contact the tvajee responsible gaming support team at [email protected] and request self-exclusion, specifying your preferred duration (minimum 6 months, up to permanent). Your account will be locked within 24 hours, all marketing communications will stop, and you will be prevented from creating a new account for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period ends.

tvajee currently supports deposits via mobile financial services (bKash, Nagad, Rocket, Upay) as the primary deposit channels for Bangladesh players. Direct bank transfer options from Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may be available for higher-tier accounts — contact the tvajee support team to check current availability and any minimum amounts that apply to bank transfer deposits.