tvajee Privacy Policy

1. Who We Are

tvajee is an offshore online casino and sports betting platform operating at https://tvajee.org and serving players primarily in the Bangladesh market. For the purposes of this Privacy Policy, tvajee acts as the data controller in respect of all personal data collected from users of the Platform.

References in this Policy to "tvajee", "we", "us", or "our" refer to the tvajee platform operator. References to "you", "your", or "user" refer to any individual who accesses, browses, registers on, or otherwise interacts with the tvajee Platform, whether through a desktop browser, mobile browser, or any other interface through which the Platform is made available.

If you have any questions about how tvajee handles your personal data, or if you wish to exercise any of your data rights described in Section 9 of this Policy, you may contact the tvajee Data Support Team at any time using the contact details provided in Section 13.

2. Personal Data We Collect

tvajee collects the following categories of personal data, depending on how you interact with the Platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, nationality, government-issued ID number	Registration, KYC verification
Contact Data	Email address, mobile phone number, residential address	Registration, account updates
Financial Data	bKash / Nagad / Rocket account numbers, transaction history, deposit and withdrawal amounts	Deposits, withdrawals, KYC
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	All Platform interactions
Usage Data	Pages visited, games played, bets placed, session duration, click paths	Active Platform sessions
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Support interactions
Marketing Preferences	Communication opt-in/opt-out status, preferred notification channels	Registration, account settings

tvajee does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for age verification or identity fraud prevention, in which case such data is handled with additional safeguards and deleted as soon as the relevant verification process is complete.

3. How We Collect Your Data

tvajee collects personal data through the following means:

• Direct Submission: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, contacting customer support, or updating your account profile.
• Automated Technologies: Data collected automatically when you visit or use the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 6 for full details on cookies.
• Payment Processors: Confirmation and reference data received from Mobile Financial Service providers (bKash, Nagad, Rocket, Upay) and card payment processors when you initiate a financial transaction through the Platform's cashier.
• Identity Verification Partners: Data received from third-party KYC and fraud prevention services that assist tvajee in verifying the identity of users and detecting fraudulent account activity.
• Third-Party Analytics: Aggregated and pseudonymised behavioural data from analytics tools used to understand how users interact with the Platform at a population level.

4. Purpose and Legal Basis for Processing

tvajee processes your personal data only where there is a lawful basis for doing so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis for each:

Purpose	Data Used	Legal Basis
Creating and managing your account	Identity, Contact	Performance of contract
Processing deposits and withdrawals	Financial, Identity	Performance of contract
Verifying your identity (KYC / AML)	Identity, Financial	Legal obligation
Fraud detection and prevention	Technical, Usage, Identity	Legitimate interests
Providing customer support	Identity, Contact, Communications	Performance of contract
Sending promotional communications	Contact, Marketing Preferences	Consent
Improving Platform performance	Technical, Usage	Legitimate interests
Responsible Gaming compliance	Usage, Financial	Legal obligation / Legitimate interests

Where tvajee relies on your consent as the legal basis for processing (for example, for sending marketing communications), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

tvajee does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:

• Payment Service Providers: Mobile Financial Service operators (bKash, Nagad, Rocket, Upay) and card processors receive the minimum data necessary to process your financial transactions. These providers operate under their own privacy policies and are independently responsible for the data they process.
• Identity Verification Partners: Third-party KYC and anti-money-laundering service providers receive identity data to assist with the verification of new and existing accounts. All such providers are bound by data processing agreements with tvajee.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised session and game-play data necessary for game delivery, fairness auditing, and technical support. No directly identifiable personal data is shared with game studios beyond what is required for fraud prevention.
• IT and Cloud Infrastructure Providers: tvajee uses third-party hosting, content delivery, and database services. These providers process data on tvajee's behalf under binding data processing agreements that prohibit them from using the data for their own purposes.
• Legal and Regulatory Authorities: tvajee may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, a valid legal order, or where tvajee has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or serious harm.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a material portion of tvajee's business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.

6. Cookies and Tracking Technologies

tvajee uses cookies and similar tracking technologies to operate the Platform effectively, enhance user experience, and gather analytics data. The following types of cookies may be placed on your device when you access the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance and Analytics Cookies: Used to collect aggregated information about how users navigate and interact with the Platform. This data helps tvajee identify usability issues and prioritise improvements. The data collected is pseudonymised wherever possible.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game lobby view, and notification settings, so that you do not need to reconfigure them on each visit.
• Marketing and Targeting Cookies: Used only where you have provided explicit consent. These cookies may be used to deliver personalised promotional content relevant to your betting and gaming activity on the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may limit the functionality available to you on the Platform. Strictly necessary cookies are exempt from consent requirements as they are essential to service delivery.

7. Data Security

tvajee employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data in transit between your device and tvajee servers
• Encryption of sensitive data fields (including payment identifiers and identity document references) at rest
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular internal and third-party security assessments, including penetration testing
• Automated monitoring systems to detect and respond to anomalous access patterns and potential data breaches
• Secure backup and disaster recovery procedures to prevent data loss

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tvajee will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the breach.

You are responsible for maintaining the confidentiality of your account login credentials. You must not share your password with any third party. tvajee will never ask you for your password by email, phone, or support chat.

8. Data Retention

tvajee retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your account registration with tvajee and for a minimum period of five (5) years following account closure, in order to comply with anti-money-laundering and financial record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
• KYC Documents: Copies of identity documents submitted for verification are retained for the duration required by applicable AML legislation, typically five (5) years from the date of submission or account closure, whichever is later.
• Support Communications: Customer support records, including chat transcripts and email correspondence, are retained for three (3) years from the date of the interaction.
• Marketing Data: Where you have consented to marketing communications, your contact data and preferences are retained until you withdraw consent or request deletion, subject to the minimum retention periods described above.
• Technical Logs: Server logs and technical access records are retained for up to ninety (90) days for security and fraud monitoring purposes, after which they are deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous such that it can no longer be attributed to any identified or identifiable individual.

9. Your Data Protection Rights

Depending on your location and the applicable data protection framework, you may have the following rights in relation to your personal data held by tvajee. tvajee will respond to all verified data rights requests within thirty (30) calendar days of receipt:

• Right of Access: You have the right to request a copy of the personal data tvajee holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain information directly from within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You have the right to request that tvajee restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of tvajee's legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the tvajee Data Support Team using the details in Section 13. We may need to verify your identity before processing your request. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.

10. Children's Privacy

The tvajee Platform is strictly intended for adults aged 18 years and above. tvajee does not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are under 18, you must not use the tvajee Platform, create an account, or submit any personal data to tvajee.

If tvajee becomes aware that personal data has been collected from a person under the age of 18, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has submitted personal data to tvajee, please contact us immediately at the address provided in Section 13 so that we can investigate and take appropriate action.

tvajee employs age verification controls during the registration process and may conduct additional KYC checks where there are grounds to suspect that a user may not meet the minimum age requirement. See the tvajee Responsible Gaming page for further information about our age verification commitments.

11. Third-Party Links

The tvajee Platform may contain references to third-party services, including payment processors and game studios whose software operates within the Platform's game lobby. tvajee is not responsible for the privacy practices of these third parties. Their collection and use of personal data is governed by their own independent privacy policies.

tvajee does not include outbound links to external websites within the Platform. However, where third-party services are integrated into the Platform (for example, embedded game content from studios such as Evolution Gaming or Pragmatic Play), those services may collect technical data independently of tvajee as part of their service delivery. We encourage you to review the privacy policies of any third-party service with which you interact.

12. Changes to This Privacy Policy

tvajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, tvajee will notify registered users by displaying a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The effective date of the most recent revision is displayed at the top of this document. Your continued use of the tvajee Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should discontinue use of the Platform and contact the support team to request account closure.

We recommend reviewing this Policy periodically to stay informed about how tvajee protects your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tvajee handles your personal data, please contact our Data Support Team. We aim to acknowledge all enquiries within 48 hours and to resolve them fully within 30 calendar days.

Data Support Email: [email protected]

Please include your registered username, a clear description of your query or request, and any relevant reference numbers in all correspondence. For data rights requests, we may require you to provide proof of identity before we can process your request, in order to protect your data from unauthorised access.

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent security-related concerns, such as suspected unauthorised access to your account, please mark your message clearly as urgent so that it can be escalated to the appropriate team without delay.